| Membership | Inspections |
| Starting Service | Meter Readings |
| Deposits | Meters and Meter Tests |
| Rates | Collection Procedure |
| Advance Planning | If You Move |
| Marketing, Member Services and Communication Programs | |
MEMBERSHIPS
Each prospective consumer desiring electric service shall be required to sign the Cooperative’s standard form of application for membership and any supplemental contract required by the Cooperative before service is supplied.
STARTING SERVICE
You can open an account with Taylor County RECC by visiting our office on 625 West Main Street, Campbellsville, KY. When you are requesting service, please provide the following information:
Meter number (Located on aluminum tag on meter face)
Name of previous occupant
Name of nearest neighbor
DEPOSITS
A deposit is required for any member or customer before electric service will be supplied. Consumer deposits shall be based upon actual usage history at the service location for the most recent 12 month period, if such information is available. The deposit amount shall not exceed 2/12 of the location’s actual or estimated annual bill. Interest will be paid on deposits at the rate of six percent annually. The interest will be applied as a credit to the customer’s bill. Accounts disconnected for nonpayment are subject to a deposit before service can be restored.
The deposit may be waived upon a customer’s showing of satisfactory credit or payment history, and required deposits will be returned after two (2) years if the customer has established a satisfactory payment record for that period and the customer requests the refund.
Residential deposits retained for more than eighteen (18) months will be recalculated based on actual usage, upon the consumer’s request.
If recalculated, and the deposit on account differs by more than ten (10) dollars from the deposits calculated on actual usage, the Cooperative shall refund any over-collection and may collect any underpayment. Refunding may be made by check or by credit to the consumer’s bill.
RATES
All rates, rules, and regulations administered by Taylor County RECC are under approval and direction of the Kentucky Public Service Commission. Rate schedules and a complete copy of the Rules and Regulations are available from the Cooperative office upon request.
ADVANCE PLANNING FOR SERVICE
If you plan to increase your service capacity, add electric heat, central air, add new services such as homes, barns, mobile homes, and camps, you should contact the Cooperative’s engineering department in advance. It is possible that the existing transformer may not be able to carry the added load. It is very important that the engineers be notified in advance due to costs that may be involved and work scheduling.
INSPECTIONS
The Cooperative shall comply with state and local codes, rules and regulations regarding inspections. A new home is required by law to have the wiring inspected before the electricity can be turned on.
METER READINGS
Members read their own meter(s) monthly, and record that meter reading on the electric bill stub portion to be returned with the payment for the precious month. If no usable reading is received from a member for three (3) consecutive months, a Cooperative employee will read the meter and a meter reading charge of $35.00 will be assessed to the member’s account. To be used for billing, all meter readings MUST be in the office BEFORE 5:00 PM (EASTERN TIME) ON THE LAST WORKING DAY OF EACH MONTH!!
METERS AND METER TESTS
Meters are precision instruments and have a high degree of accuracy. All meters are tested prior to installation and tested periodically in accordance with the Kentucky Public Service Commission rules and regulations. Members requesting a meter test between regular test periods are required to pay a meter test fee of $20.00. If the meter is found to be more than 2% fast or slow, the meter test will be refunded and the bill adjusted. If the meter is found to be correct, no refund or adjustment will be made.
COLLECTION PROCEDURE
If you receive a disconnect notice, take immediate steps to contact the Cooperative office to arrange for payment. When an employee is required to make a trip for the purpose of collecting a delinquent bill, returned check, etc., a $25.00 service charge will result.
HANDLING CHARGE
A $15.00 handling charge will be added to all returned checks.
IF YOU MOVE
Prior to moving, please notify the office three days in advance, because it is not always possible to disconnect service the same day a request is made. When notifying our office, please give your account number, the way the account is listed, forwarding address and date you want the service disconnected. Otherwise, we would continue to bill you for service after you have moved. Your bill is terminated on the date the serviceman makes the disconnection. Your forwarding address is needed to forward your final bill and/or refund your deposit.
MARKETING, MEMBER SERVICES AND COMMUNICATIONS PROGRAMS
Touchstone Energy ®Home
Geothermal
Button-Up Program
Electric Thermal Storage
Air-to-Air Heat Pump Rebate Program
Environmental Program
Budget Billing
Automatic Bank Draft
Kentucky Living Co-op Hi-Lights Insert
Energy Audits
6th Grade Electrical Safety Program
Agricultural Safety Day
Reality Store/Check
American Private Enterprise (APES)
Washington Youth Tour
Frankfort Youth Tour